Frequently Asked Questions
What vaccines does my pet need?
We require three for dogs: Distemper/Parvo, Rabies, and Bordetella (Kennel Cough).
For our kitty friends, we require two: FVRCP and Rabies.
What is kennel cough?
Kennel cough is a fairly common ailment in dogs. People tend to associate it with dogs who have recently been boarded (or "kenneled"). However, your dog could contract kennel cough anywhere including dog-friendly stores, the park, a dog training class, or any other pet related event or place. Any time your dog is in the vicinity of an infected dog, the potential exists for infection. Even if your dog is vaccinated, he/she may still contract the virus. It's like a human with a flu shot; you can get the vaccine, but you may still get the flu depending on which strand you come in contact with.
My vaccinations are expired. Can I still drop my dog off as a one time exception?
No. We will have to decline your reservation until you receive the correct shots and wait for the 10 to 14 day incubation period.
What do I need to bring for my dog's stay?
It's all up to you. We like to keep your prt on thier same diet and schedule they are used to. So it's a good idea to bring their own food. If you don't, we do have Purina to give them for a $2 per day charge. As far as blankets and toys go, we have those, too. You are more than welcome to bring your own though!
The only thing we ask is that you do not bring your dog's food and water dishes. We have many, and we don't want yours to get lost!
Do you take puppies?
Yes! In fact, we encourage it! Any puppy that is fully vaccinated is welcome to join us.
Can I call to check on my pup while they are boarding?
Of course! Our number is 716-372-2275, and you are more than welcome to call or text us any time during our business hours.
Does anyone stay over night with the pets? What would you do in case of an emergency?
There is no physical person here over night, however the entire facility is monitored by the SimpliSafe security system and the owner. In case of an emergency, the owner will arrive on scene to handle the situation.
How far in advance do I need to book my pet's stay?
During the summer months and holidays we recommend scheduling your reservations as soon as you lock down your dates. These times are very busy for us, and the sooner you call, the better the chance you have to reserve a room. Some people make reservations six months to even a year ahead of their scheduled vacation. Any other time, we request you make your reservation at least 48 hours ahead of time.
A 3-night minimum stay is required during holidays to better accommodate all our furry guests.
- Holiday reservations require a $25 deposit at the time you make your boarding reservation which will be applied toward your reservation balance.
- Cancellations within the 7 day period prior to the holiday reservation and "no-shows" forfeit their deposit.
My dog lost weight while they were there. Are they okay?
It can be normal for a medium or large dog to lose between a few pounds during an extended boarding stay. Stress or excitement may lessen his/her appetite. Dogs that are rooming in one of our social areas are getting constant daily exercise and activity. This active lifestyle means they may burn more calories than they do at home. We always keep a close eye on our guests to make sure they are safe, healthy, and having a good time throughout their stay with us. If we ever have any concerns for the safety or comfort of your pet, we will notify you immediately.
How much playtime does my dog get?
We create groups tailored specifically to your dog's personality, and we continuously rotate through, giving each group an equal amount of play time. If your dog doesn't play so well with others, we give them one-on-one play time. We also offer walks for any of our guests so long as you sign one of our waivers! It gives them an extra energy release.
We also post daily pictures of your pups playing, so you can always check there to see what kind of activity they are doing!
Do you groom? What is included?
Yes! We love to make your pets look beautiful. Every grooming dog gets a bath, nail trim, blow out, ear cleaning, and brushing. Dogs who need to be trimmed will be cut to the owners standards to the best of our ability.
We also offer a free bath when your pup stays with us for 7 nights or more!
What is your cancellation policy?
DAY SERVICES:
We require a 24-hour notice on our grooming and daycare services. If no notice is given, a fee of $10.00 will be charged on the next service.
BOARDING:
For boarding, a 2-day (48-hour) cancellation with the exception of holiday periods when a 7-day cancellation applies and is required. With the exception of holiday periods, a $25.00 fee will be charged if no cancellation notice is given.